We are strengthening our dedicated Technical Support team to look after our clients.

The Technical Support Specialist’s mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.

About The Job

As a Technical Support Specialist, you provide technical support through creative problem-solving and a thorough knowledge of how Dualog works.

You cooperate with internal and external stakeholders, such as developers, captains onboard the ships, and industry partners.

The primary delivery is Customer Success. You will be part of a dynamic and skilled team currently operating from Norway and Singapore that is well-reputed to deliver exceptional support to our customers globally, both on ships and onshore.

What you will do

Provide 1st and 2nd line technical support of Dualog software and services to our customers through phone and email. (Training will be provided)
Work closely with colleagues in Singapore and Norway in a team-based environment as part of the global technical support service.
Collaborate internally on projects and special deliveries
Support the team’s primary delivery: Customer Success!

What we are looking for

Key Requirements:

Strong passion for technology
Basic fundamentals and troubleshooting in networking, operating systems, hardware, and email protocols.
Excellent analytical and problem-solving skills
Excellent decision-making ability in both team and individually
Exceptional oral and written communication skills in English and Norwegian are essential
Passionate about working with customers and finding solutions that make their goals possible
Self-motivated and eager to learn
You deliver that little extra when required in an exciting and hectic work environment

Preferred Qualifications:

Diplomas/Bachelor's degrees holders in relevant fields of IT studies or those with relevant experience working in similar roles.
Experience in customer-facing technical support
Strong experience and troubleshooting in networking, operating systems, hardware, and email protocols
Familiarity with maritime satellite communication and the shipping industry

Location:

Tromsø
Oslo
Singapore
(Remote can be considered)

Travel required: 0-5%

Who we are

Dualog provides a maritime digital platform that ensures internet, email, and cloud services work reliably and securely onboard commercial vessels. Dualog provides innovation at sea delivered with passion and offers solutions for resilient cyber infrastructure, and our innovative solutions are created in a passionate in-house research and development environment.

We exist to bring ships and shore closer, with the bold ambition to see Dualog on all ships. The biggest shipping companies globally and thousands of seafarers use Dualog services daily to run business-critical operations and stay in touch with colleagues and loved ones ashore.

We are headquartered in Tromsø, Norway, with regional offices in Oslo, Singapore, Hamburg, Liverpool, and Poland.